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Legal Framework for Your Account at rekapan sgp

Our legal position at rekapan sgp is transparent: access to our platform depends on local law, and we document every policy clearly so you know exactly where you…

Jurisdiction-Aware AccessDANA & OVO Compliant TransactionsGoPay & QRIS Policy CoveredData Retention DisclosedAccount Rights Documented

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How Our Legal Posture Applies in Indonesia

rekapan sgp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

rekapan sgp operates under a framework where eligibility and access depend on local law in Indonesia. We do not override local regulation — if your jurisdiction restricts certain activity, our platform respects that boundary. All financial transactions processed through DANA, OVO, GoPay and QRIS are subject

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to the terms set by those payment providers alongside our own account policy. When you complete a deposit or withdrawal via QRIS or bank transfer, the transaction record is held in accordance with our data retention schedule, which you can request at any time through our
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support channel. We update this legal notice whenever operational or regulatory conditions change, and the date of the most recent revision appears at the bottom of this page. Continued use of your account after a policy update constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM HUKUM

Reach Us for Any Legal or Policy Question

If you have questions about your rights under our legal policy, how your data is handled, or how to submit a formal account request, our support team is reachable around the clock.

Live Chat Support Open the live chat widget from your account dashboard any time, 24 hours a day. Identify your query as legal or policy-related and our agent will route it to the correct team within minutes.

Email — Policy Requests Send formal data-access or account-rights requests to our policy inbox. We acknowledge receipt within 4 hours and deliver a full written response within 24 hours, Monday through Sunday.

Account Dashboard — Request Form Log in, navigate to Settings, then select Legal & Privacy. Submit a structured request form directly from your account. This method creates an automatic reference number for tracking your case.

KEAMANAN DAN KEPERCAYAAN

How We Handle Data, Cookies and Account Security

Every operational decision we make around your account is backed by a documented internal policy — from how long we retain your transaction history to how cookies function in your browser session.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time without affecting your core account access.

Data Retention Schedule

Account data is retained for a defined period aligned with our operational and legal obligations. Transaction records linked to DANA, OVO, GoPay and QRIS deposits are kept for the duration required by those providers' terms.

Account Security Protocol

Your account is protected by two-factor authentication via SMS or email OTP. We log every login attempt with IP address and device fingerprint, and flag unusual access patterns for manual review within the hour.

Right to Access Your Data

You may request a full export of the personal data we hold on your account. Submit the request through Settings › Legal & Privacy and we will deliver a structured data file to your registered email within 5 business days.

Right to Correction

If any detail in your account profile — name, contact address, or linked payment method — is inaccurate, you can raise a correction request through our support chat. We verify and update records within 48 hours of confirmation.

Policy Contact Person

Our designated policy contact handles all formal legal and data requests. Reach this contact through the email channel or via the in-account request form under Settings › Legal & Privacy, available seven days a week.

Your Legal Questions, Answered Directly

We have compiled the questions our account holders ask most often about our legal policy, data handling and account rights. Each answer below reflects our current operational practice — if anything changes, we update this section alongside the main legal notice.

Yes — access depends on local law in Indonesia. We do not override regional regulation. Before opening an account, we encourage you to confirm that participation is permitted in your specific area under current Indonesian law.

We collect your name, email address, phone number and the payment method you link — for example DANA or OVO. This data is used solely to operate your account, verify withdrawals and communicate policy changes to you.

Transaction records for deposits and withdrawals processed via GoPay, QRIS, DANA and OVO are retained for the period required by those providers' terms, plus our own internal compliance schedule. You can request the exact duration via the Settings › Legal & Privacy form.

Yes. Submit a deletion request through Settings › Legal & Privacy or via our policy email. We will remove non-essential data within 14 business days and confirm completion to your registered email address once the process is done.

We use session cookies to maintain your login state and analytics cookies to monitor page load performance. No cookies are sold to third parties. You can disable non-essential cookies in your browser settings without losing account functionality.

Withdrawal data is logged in your account transaction history and shared with the relevant payment processor — QRIS or the receiving bank — only to the extent needed to complete the transfer. That data is retained per our published schedule.

Raise a formal dispute through our 24-hour live chat, marking it as a legal query, or use the policy email channel. We issue a written response with a case reference number within 24 hours and escalate unresolved cases to our senior policy contact.

Legal Framework for Your Account at rekapan sgp

Reach Us for Any Legal or Policy Question

How We Handle Data, Cookies and Account Security

Cookie Policy

Data Retention Schedule

Account Security Protocol

Right to Access Your Data

Right to Correction

Policy Contact Person

Your Legal Questions, Answered Directly

01 Does access to rekapan sgp depend on Indonesian law?

02 What personal data does rekapan sgp collect when I register?

03 How long does rekapan sgp keep my transaction records?

04 Can I request deletion of my account and personal data?

05 How are cookies used on the rekapan sgp site?

06 What happens to my data if I make a withdrawal via QRIS or bank transfer?

07 Who do I contact if I disagree with a legal or policy decision made about my account?

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