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What You Need to Know About Our Terms

When you open an account with rekapan sgp, you're agreeing to a clear set of rules that protect both you and our platform.

Account rules and eligibilityPayment and withdrawal termsSecurity and responsible conduct
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rekapan sgp What You Need to Know About Our Terms
TERMS SUPPORT

Where to Ask About Our Terms

Questions about how our terms apply to your account, your deposits, or your withdrawal request? Our support team is ready to help clarify the policy and answer your specific situation.

Live Chat Chat with a support agent on the platform between 08:00 and 23:00 Jakarta time, seven days a week. They can explain terms clauses and help you navigate policy questions in real time.
Email Support Send your terms question to our support email and receive a detailed response within 24 hours. Use this for complex policy questions that need a thorough written explanation.
In-App Help Open the help section inside your account to find a searchable Terms and Conditions document and policy FAQs. Tap the question mark icon in the lobby header to access it instantly.
ACCOUNT SECURITY AND POLICY

How We Protect Your Rights and Data

Our terms spell out exactly how we collect, store and protect your information, and what you can ask us to change.

Data Encryption

All account data, payment details and transaction history are encrypted end-to-end. Your wallet balance and account settings are protected by SSL certificate technology.

Account Closure Request

You can request permanent account closure through the Account Settings menu or by emailing support. We will process the request within five working days and refund any remaining balance.

Two-Factor Authentication

Enable two-factor authentication in your security settings to add a second verification layer when logging in from a new device or withdrawing funds.

Transaction Records

Download a complete statement of your deposits, withdrawals and gameplay from the Account History page. Records are available for seven years after the transaction date.

Dispute and Chargeback Policy

If you dispute a transaction, contact our support team within 30 days of the date it occurred. Unauthorised chargebacks may result in account suspension pending investigation.

Cookie and Tracking Consent

We use cookies to remember your login, track gameplay for fraud prevention and improve the lobby experience. You can manage cookie settings in your browser; blocking cookies may affect account access.

Frequently Asked Questions About Our Terms

You must meet the minimum age requirement set by the law where you live; depends on local law. We verify your age during registration. If we discover you are underage, your account will be closed and any balance returned to your payment method.

No. Our terms permit one account per person. We use verification checks to detect duplicate accounts. If you open multiple accounts, we will close all of them and forfeit any balances in those accounts.

Deposits via DANA, OVO, GoPay and QRIS normally appear in your wallet instantly after the transaction completes. If your deposit does not show within two minutes, contact support with your transaction receipt and we will investigate.

Once you submit a withdrawal request and it enters our processing queue, you cannot cancel it. Withdrawals cannot be reversed after the amount leaves your wallet. Contact support immediately if you need to discuss the request before it is processed.

Yes. All account data and payment details are encrypted using SSL security and stored on protected servers. We do not share your information with third parties. Our security team monitors for unauthorised access 24 hours a day.

We close accounts only if you breach our terms—such as attempting fraud, using another person's account, or creating duplicate accounts. We will notify you of the closure and the reason, and refund any remaining balance to your registered payment method within five working days.

Submit a data request through the Account Settings menu under Privacy and Data, or email our support team directly. We will provide a complete copy of your data within 14 days. You can also update your phone number, email and payment methods directly in account settings.

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