Reference

How We Protect Your Account and Privacy

Your account details, deposit history and personal information stay secure with us.

Account verificationPayment protectionData retention clarityYour access rights
Explore Lobby Read FAQ
rekapan sgp How We Protect Your Account and Privacy
REACH OUR TEAM

How to Contact Us About Your Data

Live Chat Open the chat widget in the lobby right-hand corner. Our team answers data requests and account access questions during all lobby service hours. Have your account email ready.
Email Support Write to [email protected] with your full account details and the specific data request. We reply within three business days with confirmation of what we hold.
Account Settings View your stored profile data, deposit history and linked payment methods directly in the Settings tab under 'Personal Details' after you log in on any device.
DATA HANDLING FACTS

How We Secure and Manage Your Information

Payment Data Encryption

When you deposit via DANA, OVO, GoPay or QRIS, your payment reference is encrypted end-to-end. We never store your full card details or mobile wallet PINs; payment processors handle those directly.

Account Verification

We ask for your full name, ID number and phone during signup to comply with KYC rules. This information is verified once and stored only for regulatory reporting and fraud prevention.

Cookies and Device Recognition

Our site uses cookies to keep you logged in and to recognise your device on return visits. You can clear cookies from your browser settings anytime; you'll be asked to log back in next time.

Withdrawal Verification

Before we send your winnings to your DANA, OVO, GoPay or QRIS account, we verify your identity and match the withdrawal address to your registered account details to prevent fraud.

Data Retention

We keep your account history and transaction records for five years after your last activity for tax and regulatory compliance. Closed accounts are anonymised after three years.

Your Right to Access

You can request a full export of your personal data and gameplay history anytime via email or live chat. We provide a downloadable file within seven business days at no charge.

Privacy Policy Questions Answered

We collect your email, full name, date of birth, phone number and government ID number to verify your identity and comply with local anti-money-laundering rules. You provide this during signup; we verify it once and keep it for five years for tax compliance.

Your payment method details are encrypted and never stored on our servers. The payment processor (DANA, OVO, GoPay or QRIS operator) handles all card and wallet data. We only keep a transaction reference and confirmation for your withdrawal history.

Yes. Log into your account, go to Settings, then 'Personal Details' to see your stored profile. To request a full data export or deletion of specific fields, email [email protected] with your account details. We respond within seven business days.

We retain your full transaction history, deposits and betting records for five years after your last activity for regulatory reporting and tax compliance. After three years of inactivity, your account is marked inactive but data stays on file.

We do not sell or rent your data. We share only what's necessary with payment processors (DANA, OVO, GoPay, QRIS operators), tax authorities and fraud-prevention partners when local law permits or requires it.

Upon closure, your account is deactivated immediately and login is disabled. Your historical data remains stored for five years for compliance; it is anonymised and not used for marketing after closure.

We use encrypted passwords, session timeouts after 30 minutes of inactivity and device fingerprinting to detect unusual login attempts. If we spot suspicious activity, we lock your account and notify you via email to verify the access.

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